Subscription Refund Policy

Last updated: October 24, 2026

At RankTree, our goal is to deliver an exceptional SEO clustering and content architecture experience. We stand behind the quality of our platform and offer transparent refund policies for our users.

7-Day Money-Back Guarantee

All new paid subscriptions (both Basic and Advanced tiers) are protected by a 7-day, 100% money-back guarantee. If you decide within 7 calendar days of your initial purchase that RankTree does not meet your needs, contact us at support@ranktree.io and we will issue a full refund — no questions asked.

Monthly Subscription Cancellations

You can cancel your monthly subscription at any point through your Billing settings. Upon cancellation, your subscription will remain active until the conclusion of your current monthly billing period, and no further charges will occur. We do not provide prorated refunds for partial month usage after the initial 7-day guarantee window.

Annual Subscription Policy

Annual subscription plans offer a 17% discount compared to monthly billing. If you cancel an annual plan within the first 30 days, you are eligible for a prorated refund minus the standard monthly rate for the active month. After 30 days, annual subscriptions are non-refundable, but you will retain full access until the annual term expires.

Platform Outages & Service Credits

If a verified platform outage caused by RankTree prevents you from accessing your account or generating maps for more than 24 consecutive hours, you may request service credits or a prorated billing credit by contacting customer support.

How to Request a Refund

To request your refund under our 7-day guarantee, simply send an email to support@ranktree.io with:

Refunds are processed within 2 to 3 business days and will appear on your original payment method within 5 to 10 business days depending on your financial institution.